This Privacy Policy explains how sky99 collects, processes, stores, and protects your personal data when you use the sky99 Platform. We are committed to handling your information responsibly and transparently.
We collect registration details, transaction history, device data, and usage logs to operate and improve the sky99 Platform.
Your data is used for account management, payment processing, fraud prevention, regulatory compliance, and service improvement.
You may access, correct, restrict, or request deletion of your personal data. Contact sky99 support to exercise your rights at any time.
Sky99 ("sky99", "we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how sky99 collects, uses, stores, and shares information about you when you access or use the sky99 Platform at sky99.bio, including any related services, promotions, and customer support channels.
This Privacy Policy should be read alongside sky99's Terms and Conditions. By registering an account or using the sky99 Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any aspect of this Privacy Policy, you should not access or use the sky99 Platform. If you have any questions or concerns about how sky99 handles your personal data, please contact us using the details in Section 15.
Sky99 is the data controller responsible for your personal data in connection with the sky99 Platform. As data controller, sky99 determines the purposes and means by which your personal data is processed. Sky99 processes personal data in accordance with applicable data protection regulations and the standards required by the international gaming authority under which the Platform operates.
Where sky99 engages third-party service providers to process personal data on its behalf, those providers act as data processors and are contractually bound to process data only in accordance with sky99's instructions and this Privacy Policy.
3.1 Registration Data. When you create a sky99 account, we collect: full name, date of birth, gender, Malaysian identity card number or passport number, residential address, email address, and mobile number (including +60 Malaysian numbers used for OTP verification and two-factor authentication).
3.2 Identity Verification Data. To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, sky99 may collect: copies of government-issued photo identification, proof of address documentation, payment method verification documents, and where required by applicable regulations, source of funds declarations.
3.3 Financial Data. We collect data relating to deposits, withdrawals, and transaction history. This includes the amounts transacted, the payment methods used (such as Touch n Go eWallet, Boost, Maybank FPX, CIMB, or Public Bank), and transaction timestamps. Sky99 does not store full payment card numbers; sensitive payment credentials are handled directly by our certified payment processing partners.
3.4 Usage and Activity Data. Sky99 automatically collects data about how you use the Platform, including: games played, bets placed and settled, promotion participation, login timestamps and session duration, pages visited within the Platform, and actions taken within your account dashboard.
3.5 Technical Data. We collect technical information about the devices and connections used to access sky99, including: IP address, device type (smartphone, tablet, desktop), operating system and version, browser type and version, and network connection type.
3.6 Communications Data. If you contact sky99 via live chat, WhatsApp, or email at [email protected], we collect and retain the content of those communications, together with associated metadata, for customer service and dispute resolution purposes.
Sky99 collects personal data through the following means:
Sky99 processes your personal data on the following legal bases:
Sky99 uses your personal data for the following purposes:
7.1 Service Providers. Sky99 shares personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (such as those facilitating Touch n Go, Boost, and bank transfer transactions), identity verification providers, fraud prevention systems, cloud infrastructure providers, and customer support platforms. All service providers are bound by contractual data processing agreements.
7.2 Game Providers. Certain technical game data (such as game session identifiers and RNG audit logs) is shared with certified game content providers such as Pragmatic Play, PG Soft, and Jili for the purpose of game delivery, fairness certification, and technical dispute resolution. Personal identifiers are not shared with game providers beyond what is technically necessary.
7.3 Regulatory Authorities. Sky99 may disclose personal data to applicable gaming regulatory authorities, financial intelligence units, or law enforcement agencies where required by law or regulation, including in connection with AML and responsible gaming compliance obligations.
7.4 No Sale of Data. Sky99 does not sell your personal data to any third party for their independent marketing purposes.
Sky99 retains your personal data for as long as your account remains active and for a further period as required by applicable regulatory obligations. Under AML and gaming regulatory requirements, transaction and identity records are typically retained for a minimum of five (5) years following the termination of the customer relationship. After the applicable retention period expires, sky99 will securely delete or anonymise your personal data.
Communications records and customer support logs are retained for a minimum of two (2) years for dispute resolution and quality assurance purposes. Technical logs are retained for a shorter period as required for Platform security and performance monitoring purposes.
The sky99 Platform uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. Sky99 uses the following categories of cookies:
You may configure your browser to refuse or delete cookies, though this may impair your ability to use the sky99 Platform. By continuing to use the Platform after being notified of our cookie practices, you consent to our use of cookies as described above.
Sky99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption on all data transmissions, encrypted storage of sensitive personal data, access controls limiting data access to authorised personnel on a need-to-know basis, and regular security assessments of our systems and infrastructure.
Notwithstanding these measures, no data transmission over the internet or storage system is entirely secure. While sky99 takes reasonable steps to protect your data, we cannot guarantee absolute security. If you believe your sky99 account has been compromised, please contact us immediately at [email protected] so that we can take prompt protective action.
Subject to applicable law, you may exercise the following rights in relation to your personal data held by sky99:
To exercise any of these rights, please contact sky99 at [email protected]. Sky99 will respond to data subject requests within thirty (30) days. Requests may be subject to identity verification before they can be processed.
The sky99 Platform is strictly intended for adults aged 21 years and above. Sky99 does not knowingly collect personal data from individuals under the age of 21. If sky99 becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately suspended and the data will be deleted. If you believe a minor has created a sky99 account, please contact us immediately at [email protected].
The sky99 Platform integrates third-party services including certified game content providers, payment processors, and technical infrastructure providers. While sky99 selects service providers carefully and requires contractual data protection commitments, sky99 is not responsible for the independent privacy practices of those third parties. This Privacy Policy applies solely to data processed by sky99 in connection with the sky99 Platform.
Sky99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, regulatory requirements, or business operations. When material changes are made, sky99 will notify registered Players by email and/or by a prominent notice on the Platform. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of the sky99 Platform following notification of a change constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or sky99's data protection practices, please contact the sky99 Data Protection team:
Sky99 aims to acknowledge all written privacy enquiries within forty-eight (48) hours and to resolve them within thirty (30) days, subject to the complexity of the request.
Your Data is Safe with Us
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